REFUND & CANCELATION POLICY

• 100% Full refunds will be given up to 20 days before scheduled SNUBA Tour Dates / scheduled snorkeling tour dates.
• Cancellations made between 20 days and 10 days prior to a scheduled booking will be charged a 50% cancellation fee.
• Cancellations made within 10 days of a scheduled booking and No Shows will be charged the full price of the booked trip. NO REFUNDS will be given due to potential loss of business / expenses incurred.

Notification of cancellation must be made via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Once the request has been made, it will be confirmed within approx. 24 hours and funds will be returned within approx. 48-72 hours to the originating account that was used for the booking payment.

Bookings that do not provide Hotel Location information by 1800 hrs. the day before the tour date will be considered a No Show - NO Refunds will be given. Our Pick-up Schedule is finalized at 1800 hrs. on the day before scheduled tours.

Please read our Medical & Liability Release - An Answer of YES does NOT necessarily mean you can not SNUBA dive, please contact us if you have any questions.

SNORKELING TOURS

ALL SNORKELING TOUR BOOKINGS PROVIDED by Worldwide ALOHA Co., Ltd. & ALOHA SNUBA Thailand are independently owned and operated. We understand that travellers want the best mix of service and value, which is why we try our best to review different snorkeling tour companies to sort out the best from the fly by night companies that open and close every year. Unfortunately, the scope of service provided by the Snorkeling Tour companies is completely beyond our control. If you want a guarantee of good service and a quality tour we can only suggest booking a SNUBA Tour with us.

WEATHER / SAFETY

Cancellations made by ALOHA SNUBA Thailand / Worldwide ALOHA Co., Ltd prior to the departure of your scheduled trip due to adverse weather conditions / boat / engine problems will receive 100% full refunds.

Once a trip has begun - NO REFUNDS are available. We will make every attempt to find safe and suitable SNUBA dive sites / snorkeling sites for your tour and make your day as wonderful as possible. A rainy day is still a great day to be underwater.

LIABILITY

We shall not be liable in contract or tort for any injury, loss, damage, inconvenience caused directly or indirectly by the services we supply, force majeure, or any other events outside of our control, including but not limited to war, civil disturbance, weather conditions, acts of God, acts of government, accidents to or failure of machinery, equipment, protests, vehicles or industrial disputes.

CHANGES TO ITINERARY

We reserve the right to change any published itinerary / charter content without notice if sea or weather conditions deem such changes to be made.

INSURANCE

Insurance coverage for SNUBA Tours provided by Worldwide ALOHA Co., Ltd. is provided under AIG. Women who are pregnant, children 3 and under, and persons over 60 are excluded from coverage under this policy.

Insurance for the Snorkeling Tours is provided by each individual operator.

OUR BUSINESS PRACTICES

We love the idea of doing business on a handshake. Unfortunately, times have changed and we are forced to follow the guidelines of the modern world.

Unlike some companies operating in Thailand, ours is 100% legal, fully insured, and we pay our taxes. It may make our costs a little higher, but we believe it is worth it for our customers safety and protection. There are cheaper tours and companies out there and if our prices and safety standards are too high, we will happily point you in the direction of someone that will provide what you are looking for.

We aim to provide the absolute BEST experiences you will find on your holiday in Thailand. We love our jobs and look forward to making wonderful memories for every single guest.

We have a Commitment to Excellence!